From our corporate headquarters in Belleville, New Jersey, Holsman recruits and places highly skilled and very experienced candidates throughout the United States. Our efficient protocols and procedures regarding the application, fulfillment, and maintenance processes enable us to submit and place the finest professionals at top client businesses and facilities across the country. We recognize that our success depends upon the success of every one of our customers - clients and professionals.

Client Partners

Holsman has dedicated sales and account managers who work directly with client facility representatives to define needs, place job orders, fill assignments, and sustain a viable long-term relationship. Offering the full scope of healthcare professionals to fill per diem, temporary, contract, travel, and permanent positions, our staff of experienced recruiters locates and submits prospective staff for consideration at facilities throughout the United States and its territories. The company has dedicated staff and resources within each division:

• Physical Therapy
• Occupational Therapy and Assistant
• Speech Language Pathology

The Recruitment Process

With our first contact with an applicant, we enlist a series of procedures that determine the quality of interested candidates. We ensure that any submittal candidates possess the appropriate education, training, background, and experience as necessary to provide high-quality patient care consistent with our client facility requirements. With highly specialized openings, Holsman's Quality Assurance team will partner with facility representatives to construct a more focused skills evaluation to use with a specific unit in mind. We have had great success with many long-term clients with this customer-focused approach.

The Fulfillment Process

Prior to submittal for an assignment, all field employee candidates undergo a thorough two-part screening process conducted by our recruiting and account management team. This procedure ensures that the candidate meets professional and clinical needs as specified by the client. More specifically, Holsman adapts the general screening process to ensure that all Holsman employees' agreement to conform to the policies and procedures for each client facility.

The Quality Assurance Program

As a service to our client facilities and to maintain high quality standards, our corporate staff performs a battery of duties to verify all credentials for any healthcare professional under consideration as a candidate. We rely upon information from client facilities, professional licensure and registry boards, the Joint Commission for the Accreditation of Healthcare Organizations (JCAHO), the Occupational Safety and Health Administration (OSHA), Centers for Disease Control (CDC), Equal Employment Opportunity Commission (EEOC), as well as federal and state legislation such as the Health Insurance Portability and Accountability Act (HIPAA) and American with Disabilities Act (ADA) to set and evaluate our quality assurance standards and procedures.

For each placement with a client facility, the Holsman Quality Assurance team will provide on each employee placed verified documentation to meet client and regulatory requirements:

• Current state licensure or state/national registration and/or certification as required. We verify upon application, the employee's education degrees and that they are licensed, registered, or certified appropriately, and in good standing with the respective state and/or national regulatory or licensing bodies. Furthermore, we verify specific licensure or certification prior to the beginning of each assignment, regularly throughout the assignment, and on an annual basis. We employ both internet and phone options for verification depending upon the services offered by the respective state boards and certifying organizations.
• BLS / CPR for Healthcare Provider/First Responder. We require all healthcare professional employees to maintain and provide documentation of current certification in basic life support from the American Heart Association (AHA), American Red Cross (ARC), or an equivalent agency recognized by Holsman and our client facilities.
• Advanced certification for specialty areas and advanced modalities.
• Completion of at least one-year recent experience in the assigned area through a detailed work history.
• Verification of appropriate education and/or professional training in the assigned area. At times during the selection and placement process, Holsman employs different education and testing resources to verify the qualifications of the healthcare staff. We collect specialty-specific skills checklists from all staff as part of the application process.

• Compliance with all Holsman standards and/or additional standards provided by client for medical history and immunization records. Holsman requires that all staff provide documentation of an annual physical examination that includes, but is not limited to, an assessment that s/he is capable of performing the essential job functions with or without reasonable accommodation. Also, we require staff to provide documentation of a tuberculosis (TB) screening, usually through a purified protein derivative (PPD) test. If the employee has had a prior positive PPD test, we request record of the positive test, the completion of an annual TB screening questionnaire, and a biannual chest x-ray report showing no active disease. Holsman requires staff to provide confirmed immunization records for rubella, rubeola, mumps, varicella, and hepatitis B. During the employment process, each employee signs a release of health information that allows Holsman to share necessary documentation with our client facilities upon placement consistent with guidelines established through HIPAA.
• Compliance with all Holsman standards for employee background screening measures and any requirements requested by client facilities. Prior to placement, Holsman conducts pre-employment background checks and drug screenings on all employees. Our standard background checks cover searches for criminal convictions on the county and state levels for primary residence and former work locations for seven years, on sexual offender registries, and against the Office of Inspector General (OIG) and General Services Administration (GSA) Lists of Excluded Individuals / Entities. Also, we include a social security number verification through the Social Security Administration as another safeguard within our background checks. We use a 10-panel drug screening for initial applicants and conduct random annual and "for cause" screens throughout an employee's tenure with Holsman. Our national vendors for the background checks and drug screens allow flexibility enough that we can meet most any additional requests from client facilities.
• Compliance with all applicable state and federal laws, as well as regulatory policies and procedures in effect at the time of employee assignment. During the employment process, all field employees receive an employment packet that includes our employee handbook as well as policy guideline and explanations on such procedures as, but not limited to, injuries on the job and assignment incidents. The handbook contains a profession-specific job description as well as an overview of all company policies, protocols, and procedures covering such topics as our alcohol and other drug, harassment, safety on the job, injury reporting, health information privacy and consent, floating within experience and competencies, and dress code. Additional employment forms completed and returned by the employee which we maintain in personnel records include all payroll-directed forms, the federal I-9 form documenting compliance with citizenship and immigration laws, and our Permanent Tax Residence Notification form establishing their permanent state of residence for taxation and multi-state compact licensure determinations, as necessary.

Our Compliance Specialists work directly with facility representatives to ensure they receive appropriate documentation on all employees. Holsman retains all candidate and employee information in both hard copy and electronic copy in accordance with established relative guidelines. Throughout the Holsman partnership, we have account management and clinical staff on-call 24/7 to respond to any issues or service concerns from either clients or employees.

Performance Improvement Activities

Holsman has implemented and continues to expand our performance improvement activities and quality monitoring procedures to maintain excellent staffing options for our client facilities. The Quality Assurance team tracks electronically the expiration dates for employee licenses, certifications, registrations, and medical records to ensure current credentials at all times. They monitor this process through our internal computer programs such that team members as well as the employee receive appropriate reminder notifications. The team also works with our Advocates to provide follow up contact with the employee to ensure receipt of expiring or missing documentation in a timely manner. We also provide assistance to our employees in locating appropriate resources for renewing or gaining certifications, training, and appropriate documentation. To monitor the program, the QA team also conducts weekly file audits on accepted and placed employees as well as planned and random customer service audits with field employees.

As employees complete multiple assignments, we update their work history information to represent best their actual experience. We request clinical facility managers to complete assignment evaluations about our staff who have finished assignments at their medical centers or hospitals to assist in our annual performance evaluations with current employees. Also, we conduct quarterly customer satisfaction surveys among employees and client facilities representatives to evaluate policies and services.